Welcome to Cosmic Groove Consulting’s FAQ page! Here, you’ll find answers to the most common questions about our services, clients, and approach. If you don’t see your question here, feel free to contact us directly—we’re happy to help!

General Services

Q: What services does Cosmic Groove Consulting offer?
A: We provide IT consulting services for individuals and small-to-medium-sized businesses seeking to leverage new technologies with expert guidance and support. Our services include:

IT Strategy & Support

• IT Strategy Consulting
• Risk & Project Management
• Google and Microsoft Administration

Home & Business Technology Solutions

• Home Network Setup & Support
• Smart Device & IoT Integration
• PC and Laptop Repair and Gaming Support
• Website Development and Marketing Support

Cybersecurity & Data Protection

• Business Security Assessments
• Security Awareness Training
• VPN Setup & Data Loss Protection

Continuity & Recovery Planning

• Business Continuity & Disaster Recovery Planning
• Backup Management & Validation

Q: What types of clients do you primarily serve?

A: We proudly serve a diverse range of clients, including small business owners, medium-sized businesses with project-based needs, entrepreneurs eager to embrace technology, older individuals seeking personalized tech support, and those moving or setting up new homes or offices who need seamless technology integration.

Data Security & Privacy

Q: How can Cosmic Groove Consulting help improve my data security?
A: We empower you to enhance your online security by providing comprehensive resources, tools, and personalized training. Additionally, we equip you with reference materials to ensure you can confidently apply and sustain best practices in the future.

Q: What certifications does your team hold in cybersecurity?
A: Our team holds the following certifications:

• CISM (Certified Information Security Manager): Expertise in managing enterprise information security programs.
• Security+ (CompTIA): Foundational knowledge in network security and risk management.
• CC (Certified in Cybersecurity by ISC2): Focused on entry-level cybersecurity principles like business continuity and network security.
• CAPM (Certified Associate in Project Management by PMI): Proficiency in project management methodologies.

These certifications ensure we deliver secure, efficient solutions tailored to your needs. 

Q: How does Cosmic Groove Consulting assist businesses in managing risk?
A: We conduct a thorough IT Security Risk Assessment of your company to identify vulnerabilities. From there, we develop a detailed risk register that helps prioritize future projects for maximum results in the shortest time possible. 

Q: Do you provide security awareness training for businesses?
A: Yes! We work with KnowBe4, a leading platform for security awareness training. We integrate their platform into your email system, train your staff on its use, set up phishing tests and reports, and manage ongoing training programs. This ensures your team is prepared to recognize and respond to cyber threats effectively.

IT Consulting & Support

Q: What website development and marketing services do you offer?
A: We help you build websites from the ground up, guiding you through everything from domain selection to launch. We also provide ongoing support, offering training on the tools to help you create brand-friendly materials for your team. Additionally, we specialize in digital advertising, with experience in Google Ads, Microsoft Ads, Meta Ads, and Nextdoor Ads. Our team can assist with basic design elements to help you confidently navigate these platforms, maximize their support channels, and create effective campaigns.

Q: Do you offer ongoing IT support after completing a project?
A: Yes! We provide complementary support for any issue that arises as a direct result of the services provided. If additional support is needed beyond the initial issue, it will be invoiced according to the terms outlined in the consulting agreement. 

Q: What are your pricing options for IT consulting services?
A: Our pricing ranges from $100 to $150 per hour, depending on the complexity of the project and preparation required. New customers can take advantage of our special offer—25% off the first 10 consulting hours!

Custom PC Builds & Smart Technology Support

Q: What makes Cosmic Groove Consulting’s custom PC builds unique?
A: We take a highly personalized approach by listening to your specific needs and finding the best components at the best prices. We collaborate with you during the parts selection process to ensure every detail matches your requirements. Once finalized, we either build and deliver the PC locally or remotely guide you through building it yourself—giving you hands-on experience if desired! 

Q: Do you offer support for smart devices and IoT technology?
A: Absolutely! We can securely set up your home network by creating a guest network that isolates smart devices from personal ones. This separation minimizes security risks while allowing you to enjoy the convenience of IoT technology without compromising your family’s data privacy.

Backup & Disaster Recovery Planning

Q: Do you provide backup management and disaster recovery planning?
A: Yes! We evaluate your existing backup systems to determine their effectiveness. If they fall short, we recommend appropriate solutions to ensure resilience against data loss or downtime. Our goal is to help you protect critical data and recover quickly from any unexpected events.

Why Choose Cosmic Groove Consulting?

Q: What sets Cosmic Groove Consulting apart from other IT consulting firms?
A: At Cosmic Groove Consulting, we don’t just solve problems—we empower you with knowledge. We take the time to teach you how to use technology effectively so that you can elevate your understanding. Whether you’re an entrepreneur or someone whose family “won’t teach me anymore,” we’re here to educate and support you at every step of your tech journey.

Getting Started

Q: How do I get started with Cosmic Groove Consulting?
A: It’s easy! You can:

• Call or Text Us: Reach us at 720-807-4324 for quick assistance.
• Email Us: Send inquiries to support@cosmicgrooveconsulting.com for detailed responses.
• Schedule a Meeting: Book a 30-minute consultation at https://calendly.com/cosmicgrooveconsulting/30min.

We’re here to help you harness technology with confidence!